Frequently asked questions and answers

Question: What is the cost of delivery if any?
Answer: Delivery charges depend on the product. Although some items have free delivery (mentioned in the product description), most items have a separate delivery charge. This price is to most areas of the UK and delivery is by our own delivery vehicles unless otherwise advised. Smaller items are sent by first class mail. All prices include VAT.

Question: Do you have a showroom?
Answer : Yes we do, which you are welcome to visit. We are open 7 days per week, 10-6 Mon-Sat, 10-5 Saturday and 10-4 Sundays. Other times by arrangement. Our showroom is situated near Burnley, Lancashire, 1 mile from J8 M65.

Question: I am nervous about ordering online. Is my payment secure?
Answer: Once you've decided which equipment you want to buy, you can either place an order online, or call us on 0845 226 5758 from 10 am to 9pm 7 days per week.

If you pay by credit or debit card, we have a secure payment portal online, or you can ring and pay by phone. Pooltablesonline does not store your credit card details. You can purchase Visa, Delta, Visa Electron, Mastercard, Eurocard, American Express, Maestro, Switch, Solo, cheques (or C.O.D. with deposit upon ordering).

Question: What are your opening hours?
Answer: Our showroom is open 7 days per week, 10am to 6pm Mon-Fri. 10am-5pm Saturday and 10am-4pm Sunday. Our phone lines are open 7 days per week, 10am- 9pm.

Question: Why buy from us?
Answer: The Internet is a convenient shopping place, but who to buy from- why us?

1. Firstly we care about our customers, customer care is a high priority, we value our customers and are small enough to give personal service, yet large enought to provide the support our customers may require. See a small selection of testimonials from some of our many satisfied customers

2. We do not sell out of a garden shed. We have a showroom, warehouse and our own transport, and we are available to talk to on the phone regarding your order during the times stated above. We have an 0845 number, which ensures you can always speak to us at local call rates, and not just a mobile phone contact.

3. We carry a large stock of tables and have forward orders with our suppliers ensuring that items ordered are either in stock or can be obtained within a couple of days in most instances.

4. After sales backup. All our pool tables are UK made, with the exception of our range of pool diners which are mostly made in France. We also pride ourselves on our customer aftercare and service. We have many repeat customers and recommendations from customers are a pleasing and important part of our sales.

5. Experience. The two partners in Pooltablesonline/Homegames have over 40 years of experience in the area of home amusements, including pool snooker, jukeboxes etc. and that experience is at your disposal.

Refunds. If products are returned in their original packaging, unused and in the same condition they were received we will offer a full refund less the cost of return postage. We do reserve the right to not to accept any order placed online, but will refund payment in full.